Area
of Practice
E-commerce Compliance
E-commerce Compliance
Running an online store in India requires staying compliant with e-commerce rules, consumer protection law, and tax regulations. The right policies protect your business and keep your customers trusting you.
What's included
Terms of use and site policies tailored to your actual business model
Refund and return policies that are fair and legally compliant
Shipping and delivery terms that protect you and set clear expectations
Data privacy and customer information policies
Consumer Protection (E-commerce) Rules compliance
GST and tax compliance guidance for online sellers
Service details
Description
Running an online store isn't just about getting sales. You need policies that comply with the Consumer Protection (E-commerce) Rules, the IT Act, and GST law. We draft the terms that govern your relationship with customers—how refunds work, how shipping works, what you're responsible for, what you're not. These aren't just legal cover; they're about transparency and building customer trust.Accepted Formats
Tell us about your e-commerce business—what you sell, how you sell it, who your customers are. If you have existing terms or policies, share them. We'll update or create what you need.Turnaround
Full e-commerce policy package (terms of use, privacy, refund policy): 7–10 days. Individual policy updates: 3–5 days. Compliance review and guidance: 5–7 days.Support
Confused about e-commerce compliance, GST obligations, or what policies you actually need? We provide a compliance checklist and create documentation tailored to your business.
Confidential
Secure document handling
Clear Deliverables
Notes and summary
Actionable Service
Practical suggestions
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Upload Document
What you'll get
- A comprehensive service summary with plain-language explanations
- Key risks flagged with clear, actionable recommendations
- Specific suggestions for amendments or next steps tailored to your situation
- Direct access to our team for follow-up questions and clarifications
Frequently asked questions
What policies does an online store legally need to have?
You need Terms of Use, a Privacy Policy, a Refund and Return Policy, a Shipping Policy, and compliance documentation under the Consumer Protection (E-commerce) Rules. These inform customers of their rights and your business rules.
What should my refund policy actually include?
Specify who can request a refund, how many days they have, what condition items must be in, how refunds are processed (back to their original payment method or store credit), and any exceptions. Clear policies reduce disputes.
What does the Consumer Protection (E-commerce) Rules actually require?
The rules require clear product descriptions, easy returns and refunds, responsible advertising, customer information protection, and quick grievance resolution. Non-compliance can result in penalties, so compliance matters.
Do I have to register for GST if I run an online store?
If your annual turnover exceeds the GST threshold, yes. You need to collect GST from customers, file returns, and maintain records. We advise on thresholds, filing, and compliance for your specific business.